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Frequently Asked Questions (FAQ)
Loyalty & Rewards Points
Q: How do I join the Rewards Programme? A: Simply make a purchase in-store or online and you will start earning points. The programme is our way of showing appreciation to all our loyal customers.
Q: How do I earn Loyalty Points? A: You earn points for making most purchases in-store and online. (Note: Some exemptions apply—see "Exemptions to earning points" below.)
Q: How do I check my points balance? A: Click on the pink parcel-shaped widget on the right-hand side of our website to see your current points balance.
Q: How do I redeem my points for a reward? A: Online:
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Log into your online account and click the parcel-shaped widget.
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View the rewards currently on offer.
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If you have enough points, click Redeem Points to receive a unique reward voucher number.
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Copy the unique reward voucher number.
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Add the item(s) you want to purchase (including the item you are claiming as a reward) to your cart.
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Paste your reward voucher number into the Discount field at checkout and click apply. The value of the reward will be deducted from your cart total.
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Note: You can only use one voucher per order.
A: In-Store:
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Provide your email address to a staff member.
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Redeem your points for a reward.
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Make a purchase afterwards.
Q: Can I use my points directly during checkout? A: No. You must first redeem your points for a voucher (online) or in-store which can then be applied to your purchase.
Q: Is there a limit to the number of points I can earn? A: No, there is no current limit on the number of points you can earn. However, you can only redeem one reward per order. Points have an expiry date.
Q: I made a purchase but haven't received my points yet? A: It can sometimes take a few minutes for the points to process. If a purchase is not yet marked as "paid in full," this can also delay the points. Once payment is fully processed, your points should accumulate shortly.
Q: Why don't my points match my purchase value? A: Points are not earned on shipping/courier costs. Additionally, points are calculated on the GST exclusive portion of each sale. Certain items are also exempt (see below).
Q: Do my points expire? A: Yes, all points expire 12 months after the date they were earned.
Q: Can I get a reward on its own without making a purchase? A: No. You must claim a reward with a purchase. It will be sent/collected with that purchase.
Q: I saw a reward I wanted, and now it's gone. Why? A: Rewards are changed regularly, or a particular reward may have a limited supply. When a reward is removed, a different one will be offered in its place.
Q: How do I leave the loyalty programme? A: Please contact us, and we will remove you from the programme.
Loyalty Points Terms & Conditions
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Exemptions to earning points: Custom-ordered/one-of-a-kind items, workshop, and event tickets.
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The reward voucher can only be redeemed once.
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Reward redemption cannot be used in conjunction with any other offer.
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You cannot return a reward.
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We reserve the right to remove a customer from the programme or change, modify, cancel, and remove points and rewards at any time.
Contact
Q: Where can I report a problem or give feedback? A: Please email us directly at hello@paintmevintage.co.nz.
SHIPPING:
Normal shipping is $10.00 courier in NZ, extra for rural and bulky items